Reservations made by our users are governed by the conditions described below. The reservation of activities and courses implies full and unreserved acceptance by the user of the following reservation conditions. These conditions do not cover the sale of our activities by third parties. Please read these conditions carefully before making a reservation for any activity or courses. If you do not accept these conditions, you will not be able to make a reservation. You may print a copy of these terms for future reference.
1. Possibility of modifying these conditions and the commercial offer
Go Adventures Costa Adeje may modify the published conditions or offers (prices, products, promotions, and other commercial and service conditions) at any time.
Go Adventures Costa Adeje reserves the right to change the schedule or day for security reasons or adverse weather.
2. How can I reserve?
The reservation of our activities and courses by the user is made and perfected by following the reservation procedure described in this section. By booking our activities and courses, you agree that communications with Go Adventures Costa Adeje will be mainly by electronic means. To proceed to make a reservation you only have to follow the following steps:
- In order to make reservations, the previous step is to select the activities that interest you. The reservation of places for the activities must be made at least 24 hours in advance of the start date of the activity.
- Once selected, the next step is to register as a user. To do this, you must complete the sections marked with an asterisk (*). To continue with the reservation, the user must accept the reservation conditions, the privacy policy and our cookie policy.
- The reservation will be completed when the user enters their bank details in the bank’s payment gateway and the result after verification is satisfactory. Once payment has been made, the user will receive confirmation of the reservation electronically, at which time it will be perfected and must proceed to print the email or have an electronic device to show it to the company before doing the activity.
3. Price of activities
The price appears indicated in all times, these include non-applicable taxes. If there is
a typographical error in any of the prices shown and if any user had made a booking decision based on said error, we will inform you this incident immediately and the user will have the right to cancel their reservation without any cost on your part.
4. Payment method and cancellation policy
The products will be paid by credit or debit card or bank transfer.
This system is totally confidential and secure and the data cannot be seen by third parties. Go Adventures Costa Adeje does not store data on payments made by its users. The information will be provided directly to the bank’s payment platform.
The conditions of our cancellation policy will depend on the following:
4.1 Cancellation of Activities
- Cancellation attributable to Go Adventures Costa Adeje. (includes cancellations due to bad weather alerts, unfavorable seas, ship or material breakdowns, etc.), cancellation will be without penalty and 100% refund of the reservation amount.
- Cancellation by the user more than 48 hours before the start date of the excursion, cancellation without penalty and refund of 80% of the reservation amount.
- Cancellation by the user less than 24 hours before the start date of the excursion or failure to show up on the reserved day and time: cancellation with penalty and non-refund of the reservation amount.
4.2 Course Cancellation
- Cancellation by the user after 72 hours from the course payment date: cancellation with penalty without refund with the possibility of changing the course start date without time limit. To make a cancellation you must contact Go Adventures Costa Adeje. through the following email address: info@apneaacademywe.com
5. Electronic billing
The user accepts that the invoices for activity reservations are issued electronically.
You can request a paper copy by sending an email to info@apneaacademywe.com
6. Data protection policy
The User and/or Client may exercise any of the rights reported in the previous paragraph, by sending an email indicating the right being exercised addressed to Go Adventures Costa Adeje (APNEA ACADEMY) address: apneaacademy.we@gmail.com or either by sending a signed letter
7. Applicable legislation and competent courts
The reservation of activities and courses, and the controversies or demands that arise from them or that refer to their purpose or celebration (including litigation or non-contractual claims) will be governed by Spanish law.
The user renounces his jurisdiction and expressly submits to the jurisdiction of the courts of S/C de Tenerife.
